bs9991's Privacy Policy

bs9991 is a reliable online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy (Privacy Policy) provides a full description of the types of information we collect during visits to and use of the bs9991.cam website, why we collect it, how we use it, and how we keep it secure. By reading this policy, you will learn what rights you have regarding your data.

By creating an account on bs9991 or continuing to use the site, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.

1 Scope and Purpose of Information Collection

bs9991 collects only the information needed to provide our services properly and to keep your account secure. We never collect unnecessary or irrelevant information about you.

1.1 Registration and Identity Verification Information

When creating an account we collect: full name, date of birth (for age verification — for users aged 21 and above only), mobile number, email address, and password (stored in encrypted form). A copy of a National Identity Card (NID) or passport may be required for identity verification (KYC process).

1.2 Financial Information

Transaction reference information through bKash, Nagad, Rocket, and Upay is stored to process deposit and withdrawal transactions. We never store your payment PIN or password.

1.3 Usage and Activity Information

When you use bs9991, certain technical information is collected automatically, such as: IP address, browser type and version, device information, cookie data, login time and date, pages visited, and game play history. This information helps us improve the performance of our platform.

2 How Information Is Used

bs9991 uses the information collected solely for the following purposes:

• Creating, managing, and verifying accounts
• Processing and verifying deposit and withdrawal transactions
• Providing customer support and resolving issues
• Ensuring platform security and preventing fraud
• Complying with applicable laws and regulations
• Enforcing responsible gaming policy
• Analysis and research to improve services
• Sending important updates and necessary communications (with your consent)

We do not sell, rent, or share your information with any third party for marketing purposes.

3 Data Storage and Security Measures

bs9991 has adopted industry-standard technical measures to protect your information. Our security infrastructure includes:

3.1 Encryption

Our website uses SSL (Secure Sockets Layer) encryption technology. As a result, all information exchanged between your browser and our servers remains encrypted and cannot be read by any third party.

3.2 Access Control

Only authorised personnel can access your information. Each staff member's access is restricted based on their job requirements and a record of all access is maintained.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. After an account is closed, financial and transaction records may be retained for a period determined by applicable law.

4 Sharing Information with Third Parties

bs9991 may share your information with third parties in the following limited and specific circumstances:

4.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organisations are governed by their own privacy policies.

4.2 Legal Obligations

If providing information is required to comply with a court order, government directive, or applicable law, bs9991 is obliged to supply the relevant information to the authorities. In such cases we will make every effort to notify you in advance where possible.

4.3 Service Partners

Technical service providers for our platform (such as hosting, security analytics, and customer service software) may access limited information under business agreements. These partners are bound by confidentiality agreements and may not use the information without our permission.

5 Cookie Policy

bs9991.cam uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and for the basic functionality of the site. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (language, display settings, etc.).

5.3 Analytical Cookies

These cookies collect information to understand which parts of the site are used most and to improve the user experience. This information is used in anonymous form.

You can block or delete cookies by changing your browser settings, though this may limit some functionality of the site.

6 Your Rights

As a user of bs9991, you have the following rights regarding your information:

• Right of Access: The right to receive a copy of the information stored in your account.
• Right to Rectification: The right to request correction of your information if it is incomplete or incorrect.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances. Information retained to meet legal obligations is an exception.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Right to Withdraw Consent: The right to withdraw at any time consent given for marketing or optional communications.
• Right to Data Portability: The right in certain cases to receive your information in a structured, commonly used format.

To exercise these rights, please contact us. We will endeavour to respond to your request within 30 business days.

7 Protection of Minors' Privacy

bs9991 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification during the registration process is mandatory. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted.

8 International Data Transfers

Our servers and service providers may be located in various countries. When your information is transferred to another country, we ensure that appropriate safeguards are in place under the laws and agreements applicable in that country. The standard of data protection is not permitted to fall below bs9991's own standards.

9 Third-Party Links and Services

The bs9991 platform may have connections with game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi, etc.) and payment service providers. These third-party organisations have their own privacy policies. bs9991 is not responsible for their methods of collecting or using information. We recommend that you read their privacy policies.

10 Response to Security Breaches

If for any reason our security measures are breached and your information is put at risk, bs9991 will take the following steps:

• Immediately investigate the incident and identify and close the source of the breach.
• Alert affected users by email as quickly as possible.
• Notify the relevant authorities in accordance with applicable law.
• Strengthen security measures to prevent the same type of incident in the future.

11 Responsible Gaming and Use of Information

bs9991 monitors your gaming activity data to ensure responsible gaming. If we notice that a user's behaviour indicates signs of problematic gambling, we will actively try to provide support. To learn more about our responsible gaming policy, please read the Responsible Gaming page.

12 Changes to This Policy

bs9991 reserves the right to update this Privacy Policy at any time. When any significant change is made, we will:

• Update the "Last Updated" date on this page.
• Send a summary of the changes to your registered email address (for significant changes).
• Allow a reasonable period of time before the changes take effect.

Continuing to use bs9991 after a change takes effect means you have agreed to the new policy. We therefore recommend reviewing this page from time to time.

13 Contact and Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our privacy team: